Privacy Policy

30 September 2026

www.silvertree-art.co.uk

Trading Name: silvertree art

Location: the levels studio, Newquay, Cornwall, United Kingdom

email: enquiries@silvertree-art.co.uk

1. Overview & Data Controller

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the data controller for this website is Mark Donoghue. If you have any questions regarding your personal data or this policy, please get in touch via email at enquiries@silvertree-art.co.uk.

2. Personal Information We Collect

When you visit or make a purchase through the site, we collect certain personal information necessary to process your orders, fulfill print services, and provide a seamless browsing experience:

  • Order & Customer Details: When you purchase an original artwork or fine art print, we collect your name, billing address, shipping address, email address, and phone number.

  • Device & Analytics Data: As you browse the site, we automatically collect information about your device, web browser, IP address, time zone, and cookies placed on your device to ensure the website functions properly and to help us improve user experience.

  • Payment Information: Payment details (such as credit/debit card details) are processed directly by our third-party payment gateways (Stripe). We do not store or have direct access to your full credit or debit card numbers on our servers.

3. How We Use Your Personal Information

We use the personal information we collect to:

  • Fulfill and ship any orders placed through the website (including processing payment, arranging shipping, and sending order confirmations and tracking updates).

  • Communicate with you directly regarding your order inquiries or customer service requests.

  • Screen orders for potential risk or fraud.

  • Improve and optimize our website experience through anonymous usage statistics and site analytics.

4. Sharing Your Personal Data

We respect your privacy and never sell or rent your personal data to third parties. We only share your information with trusted third-party service providers strictly necessary to operate our online gallery and fulfill your orders:

  • Squarespace: Our website and store platform are hosted by Squarespace. You can read more about how Squarespace handles personal data in the Squarespace Privacy Policy.

  • Prodigi (Order Fulfillment): To produce and deliver fine art prints directly to your door, order fulfillment details (your name, shipping address, and ordered items) are securely passed to our print production partner, Prodigi.

  • Payment Processors (Stripe): Payment transactions are encrypted and handled directly by Stripe. Your data is processed in accordance with their respective privacy policies.

  • Postal & Courier Services: Your name and shipping address are shared with delivery services (such as Royal Mail or courier partners) solely to deliver your orders.

  • Legal Compliance: We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

5. Cookies

This website uses cookies—small text files stored on your device—to allow essential store functionality (such as keeping items in your shopping basket), analyze web traffic, and remember user preferences.

You can manage your cookie preferences at any time through our website's Cookie Banner or by adjusting your web browser settings. For detailed information on the specific cookies used on this site, please view our Cookie Policy.

6. Data Retention

When you place an order through the site, we retain your order information (such as name, email, and shipping address) for our records (including tax, accounting, and legal requirements) unless and until you ask us to delete this information.

7. Your Rights under UK GDPR

If you are a resident of the United Kingdom or the European Economic Area, you have the following rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.

  • Correction: The right to request that we correct or update any inaccurate personal data.

  • Erasure: The right to request that we delete your personal data (subject to legal obligations, such as tax record retention).

  • Restriction & Objection: The right to object to or restrict certain types of data processing.

To exercise any of these rights, please contact us via email at enquiries@silvertree-art.co.uk

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" at the top of this page.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at enquiries@silvertree-art.co.uk